Refunds and cancelling

Cancelling

• On the web: in the app, go to More, then Account, and choose to manage your membership. Stripe's page lets you cancel, change your card, or switch between monthly and yearly.
• On iPad: open Settings, tap your name, then Subscriptions, and choose Earshed. Apple manages App Store subscriptions; we can't cancel them for you.

Premium stays on until the end of the period you've paid for. After that you're on Free, and nothing you've made is deleted.

Refunds on the web

If you subscribed on the web and Earshed isn't for you, write to hello@earshed.com within 14 days of a charge and we'll refund it in full, no questions. After that, we're happy to look at anything that went wrong.

Refunds on iPad

App Store purchases are refunded by Apple, not by us. Ask at reportaproblem.apple.com, and Apple decides. If Apple refunds you, Premium ends then.

If you paid twice

If you ended up with Premium on both the web and the App Store, tell us and we'll refund the web one.